Getting started
1.Owner Toolbox Navigation
2.Updating Your Personal Login Information
3.Viewing and Updating Your Calendar
4.Updating Your Property Information
1.Owner Toolbox Navigation
1.1 Login
1.2 Logout
1.3 Owner Toolbox Main Page
Login
You can get to the new Owner Toolbox login page by typing www.vacationhosts.com/members/
into your browser or by clicking on the members tab at the top of the vacationhosts.com site.
Please contact Owner Relations if you need assistance: 808-695-9536 or email support@vacationhosts.com.
Logout
If you want to exit the Owner Toolbox, click on Log-out,
which is located in the upper right hand portion of the form. This
will take you to the login screen for the Owner Toolbox.
Owner Toolbox Main Page
To get to the Owner Toolbox main page, simply click on Main Page,
which is located on the upper right hand portion of the Owner Toolbox form.
2.Updating Your Personal Login
Information
2.1 Changing Personal Profile
2.2 Changing Password
Changing Personal Profile
A Hawaii Vacation Hosts, LLC representative will initially set-up your personal
login account.
To update your personal profile, first click on Change Personal
Profile, which is located in the right hand portion of the Owner
Toolbox. The subsequent page will have several fields that ask for
the owner's username, old password, new password and so forth. At
this time, it is recommended that you change your password to something
that is easy for you to remember and is longer than four characters.
It is also recommended that you verify and update the remaining fields.
Once you've filled out the personal profile form, scroll down to the
bottom of the form and click on the Change Settings button to save
your changes. If your update is successful, you will be presented
with this message at the top of your screen: "Settings change successful."
If your changes have been successful, click on Main Page,
which is located on the upper right hand portion of the Owner Toolbox to
return to the main menu.
Changing Password
To change your owner password, you first need to click on Change
Personal Profile, which is located on the bottom of every page when you are logged in.
Clicking on Change Personal Profile will take you to a
form that has several fields. The three fields of interest are entitled
Old Password, New Password and Retype Password. Type in your old
and new password. Also, make sure that Name, Email, Phone, and Address
are entered, then scroll down and click the Change Settings button.
If your update is successful, you will be presented with the "Settings
change successful" message at the top of your screen. Remember to
click Main Menu to return to the Owner Toolbox main menu.
3.Viewing and Updating Your
Calendar
3.1 View Calendar
3.2 Calendar Blocking
3.3 Viewing Invoices
View Calendar
To view your calendar for a particular property, you need to start
on the Main Page form. If you are on a different page or are not
sure if you are on the Main Page, simply click on Main Page,
which is located on the upper right hand portion of the Owner Toolbox form.
Once on the Main Page, you will see a list of all of your properties.
The first step is to click on the View Calendar button, which is
on the same row as the property you want to view. This takes you
to a form with a calendar where you can view all the dates you have booked,
blocked and available. The dates that have a white background represent
available dates, while the dates with gold
background represent the dates booked, the dates with a red
background represent the blocked out dates, and green dates have been placed
on a temporary hold by the call center (to stop anyone from making online reservations for up to 72 hours while
they are working on a booking).
The next step would be to update your calendar. To do this, click
on Calendar Blocking, which is located just on the upper
left hand corner of the calendar. See the Calendar Blocking section
of this manual for detailed instructions on this process.
The third action would be to instantly view the invoices of the bookings
you have displayed on the calendar. This is done by clicking on any
of the days on the calendar that are underlined and blue in color.
A fourth action is to click on the blocked out dates. By clicking
on these dates, you will be taken to the same form as if you have clicked
on Calendar Blocking. To return to the Main Menu, click
on
Main Menu, which is on the upper right hand portion of
every page while you are logged in.
Calendar Blocking
To update your calendar, you must be on the View Calendar sheet.
The instructions on how to get to this sheet are described in the Viewing
Your Calendar section of this manual.
Once on the View Calendar sheet, simply click on Calendar Blocking,
which is located on the upper left hand portion of the form. The
next form you will see is the Block Out Date sheet. At the top center
portion of the form, you will notice a section labeled "Block Out Dates."
This is where you can reserve certain dates on your calendar that will
not be booked by Vacationhosts.com, LLC without your expressed permission.
To block a range of dates, just specify the "Check in Date" and "Check
out Date" by clicking on the drop-down boxes that are to the right of these
labels. You can also specify who is blocking the property by typing
in a name in the field labeled "Blocked By" in bold lettering.
To finish blocking the dates, click on the Block button. You
will then be presented with a message that will tell you whether you have
been successful in blocking the dates or if there is a blocking conflict.
Just below the "Block Out Dates" section of the form, there is a list
of currently blocked out dates. You have the option of deleting any
of these blocked out dates by clicking on the Delete button located
to the right of the blocked dates. Clicking this button will generate
a confirmation message at the top center of the form.
The final list of dates at the lower portion of the form are all the
booked dates.
Viewing invoices
You can view invoices one of two ways:
1) Click on the View Calendar button from the main page.
Click on any underlined blue date in the calendar to view individual invoices.
2) Click on the View Calendar button from the main page.
Click on Calendar Blocking. On the lower portion of
the screen are all invoices for this property. Click on View
Invoice to view individual invoices.
4.Updating Your Property Information
To modify characteristics of your property, you need to first be on
the Main Page of the Owner Toolbox system. If you are unsure of where
you are, click on Main Page, which is located on the upper right hand portion
of the form. Once on this page, click on the Edit Property
button, which is located on the same row as the property you wish to modify.
This action will take you to a form with links to the various actions you may perform on your property.
Each of these icons will be discussed next.
4.1 Edit Location
4.2 Edit Description
4.3 Edit Instructions
4.4 Edit Rates
4.5 Edit Payee
4.6 Edit Owner
4.7 Edit Property Manager
4.8 Edit Extra Cost Options
4.9 Edit Discounts/Premiums
4.10 Edit Calendar
Edit Location
To edit the location of your property, click on the Edit Location
icon. The subsequent form has several fields that contain information
about your property's name, address and country. You can modify any
of the characteristics of your property's location by filling in the appropriate
information and clicking the Go To Next Step button at the bottom
of the form. The next form asks for you to specify the region of
the country where your property is located. Again, click on the Go
To Next Step button to proceed to forms that ask for the subregion
and city where your property is located. Click on the Go To Next
Step button at each form until you return to the form with the ten
icons.
Edit Description
To edit the description of your property, click on the Edit
Description icon. This action will take you to a form with the
desired fields to edit the description of the property, number of bedrooms
and bathrooms. Click on the Submit Query button at the bottom
of the form to complete the changes and return to the form with the ten
icons.
Edit Instructions
To edit the instructions about check-in and check-out times, directions
and emergency information, click on the Edit Instructions icon.
After filling out the desired information, click the Submit Query
button at the bottom of the form to return to the page with the ten icons.
Edit Rates
To edit the rate information of your property, click on the Edit
Rates icon. This action will take you to a form with a number
of fields divided into four sections. The first section contains
fields regarding the "Base Rates" of the property. You can change
the daily and weekly rates of the property. Please do not change
the tax rate. You can also update your Rates Good Until date.
The next section of the form is labeled "Base Rate Minimums," where
you can specify the maximum number of occupants for which the base rates
apply. You can also specify the minimum number of days the occupant
must stay in order to book the property.
The third section of the form is labeled "Rates Per Additional Occupant,"
where you can list the cost of any additional occupants. The fields
provided allow you to change the daily and weekly rates for the additional
occupants, as well as specify the maximum number of additional occupants.
The fourth section of the form is labeled "Cleaning," where you can
specify the cleaning fee. Please do not change the tax rate.
Once you have entered all the appropriate information, click on the Submit
Query button at the bottom of the form to complete the changes.
If there were no errors in the changes, you should be returned to the form
with the ten icons. If there was an error, a message would be generated
at the top center of the form indicating what the error is.
Edit Payee
Payee information pertains to the person and address to which payments
will be sent upon booking the property. To edit the payee information
of your property, click on the Edit Payee icon. This action
will take you to a form with a number of fields where you can enter information
about the payee's name, address, phone, fax, pager/cell and email address.
This option is provided in case the payee and owner are two different entities.
Once you have entered the appropriate information, click on the Submit
Query button at the bottom of the form to complete the changes.
Edit Owner
To edit your owner information, click on the Edit Owner icon.
This action will take you to a form with a number of fields where you can
enter information about the owner's name, address, phone, fax, pager/cell
and email address. This option is provided in case the owner and
payee are two different entities. Once you have entered the appropriate
information, click on the Submit Query button at the bottom of the
form to complete the changes.
Edit Property Manager
To edit the property manager information, click on the Edit Prop
Manager icon. This action will take you to a form with a number
of fields where you can enter information about the property manager's
name, address, phone, fax, pager/cell and email address. Once you
have entered the appropriate information, click on the Submit Query
button at the bottom of the form to complete the changes.
Edit Extra Cost Options
To edit any additional costs associated with the property, click on
the Edit Extra Cost Options icon. This action will take you
to a form with a number of fields divided into two basic sections.
The upper section of the form is where you can add additional cost options
to your property. You can specify the name of the option, the flat
charges, tax rate, the daily and weekly extra rate. Once these fields
are completed, click on the Add New Cost Option button just below
the aforementioned fields to complete the changes.
The lower portion of the form contains a list of the additional cost
options that have already been entered. Any new entries should appear
in this list immediately. Click the Delete button to delete
any of the additional cost options.
Edit Discounts/Premiums
To edit any discounts or premiums associated with your property, click
on the Edit Discounts/Premiums icon. At the top portion of
the form is a list of all the current discounts/premiums. The start
and end dates, the percentage discount/premium and any other comments are
displayed for each of the discounts/premiums listed. There is a checkbox
to the left of each entry that is used in selecting the entry. The
checkbox is used to delete an entry by clicking the checkbox followed by
clicking the Delete Selected Discounts/Premiums button.
To add a new discount/premium to your property, use the drop-down boxes
located just below the list of discounts/premiums. There is a drop-down
box to specify whether you want to add a discount or a premium, from what
dates you want the special to extend, any comments and what percent discount/premium
you want to apply to the property. Click on the Add Discount/Premium
button at the bottom of the form to complete your changes.
Edit Calendar
To edit your property's calendar, click on the Edit Calendar
icon. This will take you to a form where you can block dates on your
calendar and view invoices of bookings already made to your property.
These actions are detailed in the "Calendar Blocking" section of the manual.
If you should need further assistance, please contact Vacationhosts.com, LLCOwner Relations at support@vacationhosts.com,
or call 808-695-9536 or toll-free at 1-800-754-0905.
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